Tourist license: I-0004944.1
Effective Date: 2025.06.22
Welcome to Sunwhere Tenerife! These Terms and Conditions govern your use of our website (www.sunwheretenerife.com) and the services we offer, including apartment rentals and the purchase of our digital product, the Travel Kit. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.
Please read them carefully.
Sunwhere Tenerife is operated and managed by Zoltan Piskor and Lilla Konczlik. Sunwhere Tenerife is a tourism brand offering:
Tourist license number: I-0004944.1
Name: Zoltan Piskor
NIE: Y70404069-S
Address: Calle Murcia 5. Costa Adeje, 38660, S/C Tenerife
Name: Lilla Konczlik
NIE: Y70404141-H
Address: Calle Murcia 5. Costa Adeje, 38660, S/C Tenerife
By using our services, you confirm that:
3.1. Reservation Process
You can book your stay directly through our website. All bookings are subject to availability and confirmation. A booking is only valid once confirmed via email.
3.2. Payment Terms
3.3. Cancellation & Refund Policy
In case of force majeure (e.g., flight cancellations, natural disasters), please contact us — we aim to be flexible and fair.
3.4. House Rules
By booking with us, you agree to follow the property’s specific house rules, which will be sent to you prior to check-in. Failure to comply may result in early termination of the stay without refund.
3.5. Security Deposit
A €200 security deposit is required prior to arrival. This payment must be made online via Stripe. You will receive a dedicated payment link in your check-in email, and an official receipt will be provided upon payment.
The deposit will be refunded within 7 days after departure, if no damage has been caused to the property or its contents.
In case of any damage, part or all of the deposit may be withheld, accompanied by documentation of the issue.
4.1. Product Description
The Travel Kit is a digital guide that provides a complete, day-by-day itinerary for exploring Tenerife.
4.2. Delivery
After purchase, you will receive access to the Travel Kit via email or download link. Delivery is instant unless otherwise specified.
4.3. Refund Policy
As this is a digital product, all sales are final. No refunds will be issued after delivery.
If you experience issues with access or downloading, please contact us immediately at [hello@sunwheretenerife.com].
You may sign up for updates or create an account to access certain features. You agree to provide accurate information and keep your login details secure.
For information on how we handle your personal data, please refer to our Privacy Policy.
All content on our website, including text, images, logos, and the Travel Kit, is the property of Sunwhere Tenerife unless otherwise credited. You may not reproduce, modify, or distribute our content without written permission.
Sunwhere invites returning guests and loyal community members to join the Sunwhere Ambassador Program, our way of saying thank you for choosing us again and sharing the Sunwhere experience with others.
What is it?
Through this program, guests can earn free night(s) by making repeat direct bookings or by actively referring others to Sunwhere. These rewards are a token of our appreciation for your loyalty and engagement.
Where can free nights be redeemed?
Free night rewards are redeemable only at the following participating apartments:
Terms and Conditions:
Sunwhere Tenerife is not liable for:
While we strive to provide accurate information and helpful travel tips, all recommendations are used at your own risk.
We reserve the right to update these Terms at any time. Any changes will be posted on this page with a new effective date. Continued use of our site and services after changes indicates acceptance.
These Terms are governed by the laws of Spain and the European Union. Any disputes will be resolved in the courts of Santa Cruz de Tenerife, unless another jurisdiction is required by consumer protection laws.
If you have any questions about these Terms, please contact us at:
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the rustlesbar.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of this Policy with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
We may use cookies to collect, store, and track information for security and personalization, to operate the Website and Services, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.
When subscribing to our newsletter, we collect your name and email address. These details are stored securely in our Customer Relationship Management (CRM) system and are used solely for the purpose of sending you updates, promotional offers, and other information related to our services.
Your data will be retained in our system until you choose to withdraw your consent. You can unsubscribe from our newsletter at any time by clicking the “Unsubscribe” link included in every email or by contacting us directly.
For more information on how we handle your personal data, please refer to our Privacy Policy.
Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services.
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
No data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will mail you a letter.
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services. This privacy policy has been created with the help of the privacy policy generator.
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
https://www.sunwheretenerife.com
hello@sunwheretenerife.com
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
This document was last updated on December 15, 2024
Costa Adeje, 15.12.2024
